Returns & Exchanges
At Fitzgerald Jewelry, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Each piece is crafted with care, and we are committed to ensuring your jewelry meets our highest standards of quality and elegance.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Place the jewelry in its original designer packaging, including all certificates of authenticity and protective padding, to ensure it arrives safely.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our master jewelers inspect the returned piece to verify its condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing